eSOON is a leading provider of all-media interaction center solutions in the Greater China region. Since its establishment in 1999, eSOON has been persistently pursuing innovations to meet the needs of customers. In close cooperation with Genesys, Verint, AudioCodes, Sonus and other core business partners, we carry out cross-application development and integration by making use of emerging technologies such as video, SNS, AI and big data, and have created a number of outstanding all-media solutions for enterprise contact centers and cloud contact centers.
We have established a SaaS cloud service architecture fully adaptable to all possible changes in service provision, and built a fully integrated and open contact platform which allows access to all services. These cater to the needs of customers in the mobile Internet era who show fragmented behaviors and rely heavily on smart devices and high responsiveness, and help our customers to greatly improve user stickiness.
Currently, eSOON has branches in Beijing, Shanghai, Guangzhou, Shenzhen, Hong Kong SAR, Fuzhou and Changzhou, with local R&D teams. We have nearly 200 employees, 70% of whom are technicians. Our implementation teams are highly stable, and all members have more than five years of experience in what they do. We provide professional technical services to our customers, and have successfully shifted our business focus from product sales to technical services.
Engaged in the call center business for 20 years, eSOON has created a number of proprietary products and obtained copyright certificates through independent R&D efforts. As a leader in the industry, eSOON is the largest gold partner in China of Genesys and Verint, world leaders in the industry. We have been pursuing innovations to meet the needs of our customers and created a lot of top-level solutions for enterprise contact centers, cloud contact centers and voice application. We are committed to leading the call center industry towards the new development model that is smart and cloud-based and covers all media.
We have a customer base of 500, covering the 14 industries of telecommunications, banking, insurance, government, logistics, business, aviation, transportation, radio and television, tourism and recreation, and public services. The call center we serve have a total of more than 200,000 seats and our customers include a number of leading Internet enterprises such as JD.com, Didi Chuxing, Xinmeida, VIPKid and Toutiao. Currently, we also provide services for eight of the top 10 banks and eight of the top 10 insurance companies in China.
We provide all-media, cross-channel and modern smart contact center solutions and cloud customer service solutions to a wide range of customers. We keep pace with the market with highly responsive and flexible cloud customer service solutions and have established a sound industry ecosystem with a great variety of standard and open service interfaces. We build our solutions in excellent coordination with customer IT systems to reduce the space needed for control rooms and the overall energy consumption, thus contributing to green IT development.
With experienced pre-sales consulting, after-sales implementation and R&D teams, we provide all-round and professional call center solutions to our customers. Specifically, our solutions cover services such as demand analysis, system design, installation, customized development, testing, configuration, operation and training. We also assign dedicated consultants to provide fast and effective follow-up services for customers throughout the whole process of their projects.
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