The banking industry is one of the first to use call centers for large-scale marketing As the banking industry on the whole experience rapid growth, banking business lines have developed fast and banks are under increasing pressure from competition In view of a wide variety of tasks to be processed every day and constant increase of consulting channels, bank call centers have to face various challenges and opportunities, such as how to reduce the cost while increasing customer satisfaction, how to provide personalized financial services for customers, how to unleash the potential value of customers, and how to ensure transaction security For this, eSOON provides a professional all-media call center solution, which encompasses remote ID verification, card activation, multi-channel integration and unified management, smart voice navigation, smart outbound call, big data collection, potential customer value exploration and other functions