China s education and training market has been developing vigorously, and online education, in particular, has maintained an annual growth rate of over 30% Amid fierce market competition, traffic acquisition has become the key to survival eSOON provides targeted solutions for user acquisition, information retention, customer service and other aspects highly relevant to the education and training industry We offer complete solutions for user analysis and whole-process communication between customer service personnel and users, which support complete leads analysis for user access channels and browsing history tracking, all-channel response and reception, active invitation by customer service personnel, customer information center, telesales communication and other customer service functions, thus achieving the circulation of user leads and automatic marketing, increasing work efficiency and creating new business models in the new era
Data hard to consolidate due to the presence of multiple consulting channels
Complicated circulation of sales leads difficult to merge results in low execution efficiency
Lower visitor-to-customer conversion rate, and difficulty for trainees to do the consulting
Failure to refine operation because of the difficulty to process interaction data
Large number of return visits, low efficiency of outbound calls
Our customized solutions cater to actual needs of customers
Data analysis for FAQs and access tracking give precise user portraits which facilitate active invitation for conversation and push conversion rate up
Unified management for all channels with seamless connection, clear communication between customer service staff and users, with no need of speculation or repeated description
In-depth knowledge of user needs, interaction channel of customers’ choice, reduced labor cost for outbound calls, less response time, better user experience.
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